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SAIF Selects OnBase by Hyland to Drive Cost Reductions and Support High Growth

Oregon’s leading workers’ compensation insurer selects OnBase to better manage content and processes

SAIF, the leading workers’ compensation insurance provider in Oregon and a not-for-profit state-chartered company, has selected OnBase by Hyland through a comprehensive and detailed technology evaluation process. OnBase will help SAIF better manage content and processes from a single enterprise information platform to help the workers’ compensation insurer deliver on its vision to set the industry standard for affordability, availability, innovation, efficiency and service quality.

After more than 100 years in the business, SAIF issues more than 50 percent of workers’ compensation policies in Oregon, providing coverage for over 600,000 workers throughout the state. Implementing OnBase will help SAIF continue to deliver on their commitment to improve the health and safety of Oregonians at the workplace. In 2015, the company processed 40,748 claims.

Key benefits SAIF will leverage with OnBase include:

  • Improved internal distribution and cost savings utilizing OnBase workflows
  • Enhanced workflow designs, giving staff more critical-thinking time to work for policyholders and injured workers
  • Alignment and compliance with the demands of changing workers’ compensation document delivery rules and regulations
  • Reduced technical debt by replacing custom processes with readily available, flexible and configurable software
  • Ease of onboarding new departments to the OnBase platform

“The business case and return on investment were two differentiating factors that helped distinguish OnBase,” said Colin Toomey, manager of insurance sales at Hyland. “SAIF sees the long-term value of the solution and how automation, case management and instant access to information will help them reduce costs across the organization by continuing to expand the solution over time to achieve even greater returns.”

To learn more about how OnBase helps insurers manage cases, content and processes from a single enterprise platform, visit


About OnBase by Hyland

OnBase is a single enterprise information platform that helps organizations manage documents and data to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. It is tailored for departments and comprehensive for the enterprise. OnBase gives you what you need today and evolves with you over time whether deployed via mobile, cloud or on-premises.

Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 550 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase solutions for the insurance industry, please visit

About SAIF

SAIF is Oregon's not-for-profit, state-chartered workers' compensation insurance company. We are the market leader, issuing almost half of the policies in Oregon and providing coverage to more than 600,000 workers. Our unique charter, mission, vision, and Core Commitments drive our dedication to the people, businesses, and state of Oregon.