02:38 PM

Redstone Federal Credit Union Wins 2016 OnBase Financial Services Innovation Award

Award recognizes the most innovative solutions driving organizational efficiency and ROI within financial services

Redstone Federal Credit Union received Hyland’s first ever OnBase Financial Services Innovation Award at the 2016 CommunityLIVE conference in Orlando, Florida, where over 1,700 OnBase end users, developers, customers and partners were in attendance.

The credit union nominated and presented its Exception Tracking OnBase Workflow, outlining the immense impact the solution has had on the organization. The solution identifies errors or missing documentation via automated reports, notifies responsible parties, and tracks corrections, providing greater insight into processes and helping streamline even the most demanding tasks.

“Even the best employees at an organization make mistakes. The OnBase Exception Tracking solution identifies errors or missing documents, notifying the appropriate employee to correct the issue before it escalates to a larger problem that puts our organization at risk,” said Chris Appleton, OnBase system and workflow administrator at Redstone Federal Credit Union. “Our OnBase Exception Tracking solution tracks an average of 2,000 exceptions monthly and saves our credit union more than $125,000 in annual licensing fees each year.”

“Redstone Federal Credit Union’s use of Exception Tracking eliminates the risk of incurring non-compliance penalties for errors or missing documentation,” Michelle Harbinak Shapiro, financial services marketing portfolio manager at Hyland. “We congratulate them on earning the 2016 OnBase Financial Services Innovation Award and look forward to seeing the new ways they will leverage OnBase in the future.”

For more information about how financial institutions are streamlining processes, connecting information and providing better service, please visit


About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capabilities for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

OnBase enables credit unions, banks and lenders to better manage the content that surrounds their processes. OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members. To learn more about how more than 15,000 organizations are digitizing their workplaces to transform their business operations, visit