04:42 PM

OnBase Integrates with TriZetto Applications to Provide a Comprehensive View of Member and Provider Content

OnBase by Hyland, an enterprise content management (ECM) solution, now integrates with the QNXT™, Facets™ and CareAdvance Enterprise® applications from TriZetto®, a Cognizant Company and payer solution provider, to help payers operate more efficiently and provide better service to members and providers. This single point of access for clinical and administrative content helps payers save time looking for information, reduce duplicate requests and quickly answer questions from members and providers.

Payers can improve the member experience and increase productivity by leveraging the OnBase integration to:

  • Access all images, PDFs, documents, faxes, emails, and letters related to a member from within TriZetto applications
  • Find specific documents associated with QNXT, Facets and CareAdvance Enterprise screens, including claims, correspondence, explanations of benefits (EOBs) as well as medical records and documentation
  • Manage documents across the enterprise including Legal, Contracts, Human Resources, Finance and more


“The first step is to help payers get a longitudinal view of all the content for a member or provider from within TriZetto products, saving valuable time and resources looking for content,” said Susan deCathelineau, Hyland’s vice president of healthcare sales and services. “When payers have access to the entire picture, they can quickly answer questions from members and providers the first time they call. The OnBase TriZetto Partnership represents the first step towards deep integration between TriZetto products and ECM.”

“TriZetto values partner relationships that enable our clients to succeed in a rapidly changing business environment,” said Alan Stein, senior vice president of product management for TriZetto. “OnBase integration with our key healthcare payer applications will help our mutual clients improve operational efficiency.”

To learn more about why more than 1,600 healthcare organizations use OnBase, visit


About OnBase by Hyland

OnBase is a flexible enterprise content management (ECM) solution that helps organizations manage documents and data to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. It is tailored for departments and comprehensive for the enterprise. OnBase gives you what you need today and evolves with you over time whether deployed via mobile, cloud or on-premises.

Every day, more than 1,600 healthcare organizations use OnBase to complete patient records, eliminate reimbursement delays and enhance business processes. Dedicated to meeting the evolving needs of our customers, OnBase was ranked as the 2014 ‘Best in KLAS’ Document Management and Imaging solution and consistently earns high scores for functionality, support and customer satisfaction. For more information about OnBase, visit

About TriZetto

TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health. TriZetto solutions reach 250,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population. TriZetto solutions help health plans and TPAs increase administrative efficiency, improve the cost and quality of care, and succeed in the retail healthcare market. TriZetto solutions help physicians and health systems simplify business processes and execute strategies for population health management, accountable care, and value-based initiatives. TriZetto’s healthcare knowledge and innovative technology solutions help simplify healthcare for everyone. For more information about TriZetto, visit