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Idaho Central Credit Union Earns 2017 Financial Services OnBase Innovation Award

Innovative use of OnBase workflow enables process standardization, improved report quality and enhanced member service

Idaho Central Credit Union was selected as Hyland’s 2017 Financial Services OnBase Innovation Award recipient at the content services provider’s annual user conference, CommunityLIVE, September 17-21 in Las Vegas. Regarded as the premier information conference within the industry, attendees learned valuable technology insights and gained hands-on training. They also heard technology success stories from Hyland’s most innovative customers – including ICCU, who showcased its use of workflow to transform its automobile lending procedures.

Chosen by peers through a blind voting system, ICCU presented how it leverages OnBase workflow functionality to automate and standardize the credit union’s auto loan processes. Since implementing the workflow, ICCU has improved accountability, increased labor savings and enhanced report quality by completely streamlining loan processes and helping members obtain vehicles faster.

“We have roughly 100 workflows in production today, seven currently being tested and are working to build 19 more,” said Bruce Black, systems analyst at ICCU. “But our auto loan workflow has been deemed one of the most successful OnBase projects, transforming a once manual and slow process that hindered our mission, vision and focus of providing the best member service.”

Using OnBase workflow, ICCU now generates a VIN Error Correction form for its auto loans to ensure all information is gathered when the loan process commences. Exception reports immediately alert employees if missing information is needed prior to sending the loan package out to external partners, thus decreasing the time it takes to refile missing data.

“This year’s Financial Services OnBase Innovation Award finalists had some of the most interesting and notable solutions to drive efficiency throughout the institution, optimize processes and bring tangible ROI,” said Michelle Harbinak Shapiro, financial services solution marketing manager at Hyland. “We congratulate ICCU on this recognition and look forward to continuing our partnership to ensure it delivers the best service possible to its members.”

To learn other innovative ways financial institutions leverage Hyland’s content services platform, visit


About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases deployed on-premises or in the Hyland Cloud. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective.

OnBase enables credit unions, banks and lenders to better manage the content that surrounds their processes. OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members. Enterprise cloud-based sharing capability for the OnBase platform is available with our complementary offering, ShareBase by Hyland. For more information about OnBase, please visit