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Hyland and John Carroll University Accelerate Campus-Wide Deployment of 10 Major OnBase Solutions

OnBase hosted in the Hyland Cloud strategically empowers operational excellence and academic competitiveness

As part of its Strategic Plan to nurture an engaged campus, John Carroll University implemented 10 major OnBase by Hyland solutions — all hosted in the Hyland Cloud — in 10 months through a close collaboration with Hyland. The institution-wide rapid deployment of OnBase, a single enterprise information platform, replaces a portfolio of niche, locally developed custom-code applications to better support departments across the university.

All solutions — including graduate student petitions, new hire and annual evaluations, core curriculum review and IT change management — align with institutional goals of advancing a culture of data-informed decision making. The solutions are also strategic uses of technology to ensure excellence in all academic and administrative processes.

“In the past, John Carroll struggled with the support challenges of one-off, locally developed and difficult-to-use workflows,” said John Sully, director of enterprise applications at John Carroll University. “Through our partnership with Hyland and the strength of the OnBase platform, we have quickly developed multiple, easy-to-use campus-wide solutions without significantly increasing IT support efforts.”

John Carroll University, which enrolls about 4,000 students each year, rolled out its OnBase campus IT strategy in January 2016, starting small with a single solution critical to student services. After a successful launch of the Undergraduate Academic Petition Process solution in the Office of the Registrar, university IT staff began efforts to expand OnBase across campus.

By selecting OnBase hosted in the Hyland Cloud — a secure, privately managed, multi-instance cloud hosting architecture — John Carroll University has immense flexibility. Users do not need software installed on desktops or extensive training, freeing up valuable time. Users on campus also benefit from the browser- and platform-agnostic solution, granting access to faculty, staff and students on Macs, PCs and mobile devices.

“The great number of solutions and the timeframe in which they have been successfully implemented at John Carroll University demonstrates that every institution — no matter the size of students or staff — can leverage OnBase across campus,” said Dave Vegh, director, higher education practice at Hyland. “By investing in a scalable enterprise solution, the university is able to better align with its Strategic Plan, enabling faculty and staff to increase accuracy and efficiency, and dedicate more time to serving students.”

The John Carroll University IT staff currently has a waiting list of departments requesting OnBase solutions, and they anticipate completing a similar number of projects in the next 12 months.

“John Carroll University has been very pleased overall with the value and service we have received from our relationship with Hyland and our use of the OnBase product,” said Mike Bestul, chief information officer, John Carroll University.

For more information about how institutions are leveraging one enterprise platform to empower students, faculty and staff, please visit


About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capability for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

OnBase is one of the most widely used ECM solutions for colleges and universities. Flexible, scalable and secure, OnBase fits specific processes across institutions. From admissions processing and review, including transcript capture and transfer course evaluation, to AP invoice processing, this end-to-end solution enables institutions to leverage existing hardware investments, integrate with student information systems and alleviate administrative burdens on IT. For more information about OnBase, please visit