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Cuyahoga Community College’s One Door Initiative Improves Student Success with OnBase by Hyland

One Door initiative aims to lift completion rates and simplify delivery of student services

‘One door, many options for success,’ is the motto Cuyahoga Community College (Tri-C) is bringing to life as part of its One Door initiative through the use of OnBase by Hyland — a single enterprise information platform for managing content, processes and cases across the institution — with a goal of improving student retention and completion rates.

As part of the One Door initiative, Tri-C and Hyland are partnering around the OneRecord project that aggregates disparate student data once accessed within multiple applications and presents the information in one comprehensive view, which is supported by the OnBase platform. When assisting students, Tri-C employees no longer spend extra time accessing the institution’s different systems of record, such as Banner® by Ellucian, Ellucian Degree Works™, Blackboard Transact and Blackboard Learn.

“Tri-C is improving the student service one-stop shop model by thoughtfully organizing their data and strategically underpinning it with OnBase technology, setting a new standard for the higher education industry,” said Laurel Stiller, global portfolio manager, higher education at Hyland. “With OneRecord, Tri-C employees are able to devote time to student-facing relationship building instead of flipping through many different screens to access information, and students no longer have to visit multiple offices to get the answers they need.”

OneRecord, which went live in summer 2016, was also paired with training provided to all employees — effectively empowering every college staff member to assist students. As part of the improved student service one-stop shop model, a single student record view now exists as well as a method for efficiently tracking interactions across the student lifecycle.

“Our goal is to provide our students with one of the most flexible, valuable and powerful educational experiences possible,” said Terri Pope, Ph.D., president of Tri-C’s Westshore Campus. “OnBase helps us meet these goals by enabling our staff members to provide better student service from any Tri-C location across the region, and eliminate barriers to completion for more than 55,000 students.”

For more information about how institutions are streamlining processes, connecting information and providing superior student service, please visit


About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capability for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

OnBase is one of most widely used ECM solutions for colleges and universities. Flexible, scalable and secure, OnBase fits specific processes across institutions. From admissions processing and review, including transcript capture and transfer course evaluation, to AP invoice processing, this end-to-end solution enables institutions to leverage existing hardware investments, integrate with student information systems and alleviate administrative burdens on IT. For more information about OnBase, please visit