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Anheuser-Busch Employees’ Credit Union Celebrates 20 Years of Process Automation with OnBase

Flexible enterprise information platform fulfills credit union’s ECM needs for twenty years

Anheuser-Busch Employees’ Credit Union (ABECU), a full-service financial institution headquartered in St. Louis, achieved a major IT milestone celebrating 20 years leveraging its OnBase enterprise information platform.

The credit union originally implemented OnBase to eliminate paper and reduce the effort spent processing daily reports. After achieving these goals, ABECU quickly realized the long-term potential of the solution to become an information hub and connect information throughout the enterprise.

“We started with simple goals – to eliminate paper and reduce the time and money spent processing more than 150 daily reports,” said Stephanie Baker, technical services coordinator at ABECU. “But over the past 20 years, our OnBase solution has become an essential system due to its ability to unify information and help our members achieve financial success. Today, every department within our credit union uses OnBase.”

ABECU’s more recent projects include integrating OnBase with its FISERV core to give employees instant access to member information to complete requests faster. In July, ABECU added e-signature capabilities, through the OnBase integration for DocuSign, to create fully electronic lending and HR processes.

“The enterprise scalability of OnBase creates unlimited potential for ABECU to realize new efficiencies throughout the organization,” said Ken Malone, vice president of global technical support at Hyland, and one of the first OnBase installers at ABECU in 1996. “It’s been a pleasure working with ABECU for the past 20 years and we’re looking forward to continuing our relationship by helping them provide superior member service.”

To learn more about the 5,300 financial institutions leveraging OnBase, visit


About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise file sync and share (EFSS) for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

OnBase enables credit unions, banks and lenders to better manage the content that surrounds their processes. OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members. For more information about OnBase, please visit